Payment Method |
Refund Option |
Refund Time |
Cash on Delivery (COD) |
Refund Voucher |
1-2 working days |
Bank Deposit |
2-3 working days |
|
Chhitoshoop Voucher |
Refund Voucher |
1-2 working days |
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:
You will always find the relevant terms on the product page (Return Policy tab).
Please note that certain items marked as non-returnable on product page are not eligible for return.
Please note that this policy does not apply to "Overseas Products",
NOTE: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.
Non-Returnable Items
Please note that selected items sold on Chhito Shopping are not eligible for return. Below you find a consolidated list of all non-returnable items.
Category |
Non-Returnable Items |
Fashion |
Custom made items, women's intimate apparel, Swim wear and men's innerwear cannot be returned> |
TVs, Audio & Cameras |
Movies and Music cannot be returned |
Computing & Gaming |
All software products that are labeled as non-returnable on their product detail pages |
Home & Living |
Custom made items cannot be returned |
Beauty & Health |
All items in this category, except for hair removal and other electronical items |
Grocer’s Shop |
All items in this category |
Pet Supplies |
All items in this category |
Digital Goods |
Digital goods are any goods which are stored, delivered and used in its electronic format. All items in this category are non-returnable once purchased and delivered, unless it is of satisfactory quality, fit for a particular purpose and as described by the seller. |